FAQ

Your guide to Golden Palace benefits

Welcome to the Golden Palace Club, your dedicated space for rewards, challenges and exclusive benefits. Collect Golden Points, complete missions, join tournaments and enjoy an even more rewarding experience. Got questions? Find all the answers right here.

All About the Club Missions Tournaments Shop Free Spins The Wheels Sapphires Mini-Game

About the Club

How can I access the Club?

Click on the Club icon in the website header (to the right of the bell). Your benefits area opens instantly.

Why can't I see the Club?

If the Club is not visible, your identity has not yet been verified. Go to your profile to complete the verification (via itsme or manually). Once validated, access to the Club is unlocked.

What can I do with my points?

Your Golden Points allow you to:

Participate in tournaments
Get free spins
Activate various reward wheels
Access mini-games
Purchase Golden Palace merchandise

Each point increases your opportunities…

Missions

How do missions work?

No registration is required: your progress is tracked automatically.

Complete the proposed objectives
Track your progress via the dedicated progress bar
View rewards directly within each mission

You can participate in as many missions as you like.

Available tabs:

Overview
Available
Locked
Completed

What are missions?

These are challenges available in the Club that allow you to earn points by completing specific actions.

When are new missions available?

New missions are released on the 15th of each month.

My mission is not updating. What should I do?

Please wait up to 15 minutes after completing the mission. If it is still not validated, contact support for verification.

Tournaments

How do tournaments work?

Your goal: achieve the biggest multiplier.

Example: you bet €10 and win €100 → multiplier x10

Your best score is recorded in the leaderboard. If you reach a winning position, you receive the corresponding reward.

Available tabs:

Overview
My tournaments
Started
Finished

How much does it cost to join a tournament?

Entry costs 2,000 Golden Points.

When does the tournament start?

Each tournament begins on the 1st day of the month.

Where can I see the leaderboard?

Go to: Club → Tournaments → Select a tournament → Leaderboard

Shop

What can I buy in the shop?

You can exchange your Golden Points for:

Free spins on Pragmatic Play games
Golden Palace merchandise

When will my order be shipped?

Your order will be shipped within 7 business days after your purchase.

I haven't received my order. What should I do?

If you have not received a tracking link from BPOST after 7 business days, please contact customer support.

Where is my order?

A tracking link will be sent by BPOST once your order has been shipped. You will also receive notifications with the estimated and actual delivery dates. Please check your inbox as well as your spam folder.

Can I view my purchase history?

Yes, click on the Replay icon at the top right of the shop.

Free Spins

How do I use free spins?

After your purchase:

You are redirected to the game
A window shows your available spins
Click to start your session

How much do free spins cost?

Starting from 3,000 Golden Points.

The Wheels

When can I spin the wheels?

Every day from midnight:

Wheel of Points
Daily Wheel

At any time (in exchange for points):

Wheel of Fortune

How does the Wheel of Points work?

Each day, you can try to win up to 100 Golden Points.

How does the Daily Wheel work?

A daily wheel that can grant you a special reward.

How does the Wheel of Fortune work?

Exchange 4,000 Golden Points for one spin. Every spin is a winner.

Sapphires

What do Sapphires represent and what are they used for?

Sapphires are a supplementary Golden Palace Club currency, entirely distinct from your Golden Points. They are primarily used to take part in select mini-games and could also be used to access exclusive items in the shop.

How can I earn Sapphires?

Simply participate in the dedicated Club missions. Once your challenges and objectives are completed, you will be rewarded with Sapphires.

How can I identify missions that reward Sapphires?

To make tracking straightforward, a clear visual indicator is in place: a Sapphire icon appears directly next to the title of any eligible mission.

What is the distinction between Golden Points and Sapphires?

Golden Points: Your primary currency within the Club. They support your regular daily progression while allowing you to activate wheels, obtain free spins, and purchase official goodies.
Sapphires: A rare and targeted resource, specifically reserved for participating in select mini-games and which could also give access to exclusive rewards.

Mini-Game

How does Golden Treasure work?

From the 1st to the 5th of each month, you can open a mystery box: a random reward awaits (only one box per month).

FAQ